When a Chicago law firm’s systems go down mid-day, it is not just an inconvenience. It is lost billable hours, missed deadlines, and potential compliance risk. Yet many firms still choose IT support based on price, rely on remote-only providers, or assume backups work without testing them. In a legal market driven by speed, confidentiality, and ARDC compliance, local response time is not a luxury. It is a safeguard for revenue, reputation, and client trust.